These are some common questions about self-checkout

Self-checkout may no longer be a new concept, but it—along with other self-service technologies—is still gaining popularity around the world! Here are some of the most common questions about self-checkout, along with their answers.

What is self-checkout?

Self-checkout refers to using a self-checkout machine at the end of a shopping trip to scan and pay for items. This process is completed by the shopper rather than by a cashier or other store staff. Self-checkout is therefore categorized as a self-service technology.

How does self-checkout work?

With self-checkout, all items are scanned in the end of the shopping trip, by the shopper themselves. Self-checkout is a self-service option, just like self-scanning and RFID-checkout.

When was self-checkout invented?

Self-checkout was invented in the beginning of the 1990's, and rollout began during the middle of the 90’s. Self-scanning was launched a few years later.

However, thanks to advancements in modern technology, various the self-service options gained popularity after 2010.

What types of self-checkout alternatives are there?

There are various types of self-checkout solutions - the most common one is to scan the barcodes at a self-checkout machine at the end of the shopping trip. RFID-checkout is a similar self-checkout solutions, however it is using RFID technology. Another way for retailers to provide self-checkout is by using cameras to identify and register the items. This has not been a very popular solution yet.

What is the difference between self-checkout and rfid-checkout?

RFID checkout is a type of self-checkout, as it involves the shopper registering items at the end of the shopping trip. While not as common as barcode-based self-checkout, RFID checkout solutions are growing in popularity.

With RFID-checkout, there is no need to scan any visible barcodes, instead an RFID-scanner is used to register all RFID-tags that are available in the nearby area. This happens instantly, makes it possible to scan all items at once.

What is the difference between self-checkout and self-scanning?

The main difference between self-checkout and self-scanning is:

• With self-checkout, the products are registered at the end of the shopping trip.

• With self-scanning, the items are registered during the shopping trip.

The self-scanning shopper use a scanning unit, which is either a smartphone or a dedicated self-scanning device, to register the items as they are picked from the shelves.

What are the benefits of self-checkout?

The greatest benefit of self-checkout is the possibility for shoppers to avoid the long queues to the regular checkouts. Instead of waiting in line for a cashier to scan the products, the shopper can do so themselves.

For retailers, self-checkout machines usually save store-space compared to having traditional conveyour belts and cashiers, making it possible to add more products instead.

What are the drawbacks with self-checkout?

It can be stressful and tricky to scan all items by oneself, especially if there is a large basket size. Some items can be tricky to scan, and forgotten. Usually the self-checkout areas are not adapted for larger purchases.

Can self-checkouts be used by anyone?

Who can use a self-checkout depends on the retailer: they can choose to make them available for anyone to use, or just to shoppers who have a membership with the store.

There are pros and cons with both approaches: when available for everyone, the self-checkout ensures that queues are low, and customer flow is smoth. However, it can increase shrinkage as anonymous shoppers can be more likely to shoplift.

Does self-checkout increase shrinkage?

If not implemented properly, self-checkout can lead to increased shrinkage. It is important to do regular controls and to minimize the risks of shoplifting. AI-powered surveillance, and algorithm-based triggers are other ways to minimize shrinkage in self-checkout.