Implementation Service

With our documented best practices, our implementation services help our retail customers to easier grow and improve their self-scanning service, to their customers.

We offer services covering best practices for:

• infrastructure architecture

• server sizing

• configurations

We also provice best practices for planning and preparing large scale rollouts, including in-store design and preparations.

That include planning, supervision and coordination of software implementation, as well as third-party vendor management from e.g., hardware vendors. Implementation Services include everything offered through our Standard Implementation Services in addition to customer and site-specific preparation, options for packaging, stock and supplier management when needed, associated project management such as detailed planning and execution of delivery, installation and on-site configuration of pre-staged systems, Deployment Management, Site Survey Services etc.

Project Delivery

We have a well-defined project delivery model, used as a tool to control and secure schedule, cost and quality in our projects. It provides a framework for delivering successful implementations. We strive for an agile approach with continuous releases and incorporating customer feedback with every iteration.

The project manager has the overall responsibility for our project team efforts and deliverables throughout the project. To secure we deliver a high-quality product, according to agreed expectations, our delivery model includes a quality assurance process used for every release.

Train the Trainer

One of the keys to success is the user experience for the shoppers when using the service. Except for a superior self-scanning application, the knowledge within the store staff is almost as important for a good end-user experience.

Our consultants secure the staff is well prepared and knows how the service works. Usually, this knowledge transfer is done as a “train-the-trainer” exercise. but we could as well train the entire staff.

Application support

Our well documented and defined support process covers the complete lifecycle of all incoming support requests from our customers or partners. The support process begins immediately as our Helpdesk receives a request for support. With help from our well-defined process and checkpoints, we secure that the support request is moved forward in the support chain according to agreed SLA´s.

The helpdesk is responsible for all support tickets throughout the complete lifecycle, and monitors the progress of each and every ticket, to secure we meet up with the expectations from our customers and partners. Once our effort is agreed as completed, the result is documented and the is ticket updated and then closed.